Frequently Asked Questions - Ribas Hotels Group

Question 1

What is Ribas Hotels?

Accepted Answer

Ribas Hotels is an international full-cycle management company and hotel ecosystem with over 56 properties under management, design and construction. You can choose any type of vacation, depending on your mood, and our task is to make it comfortable.

Question 2

Where are Ribas Hotels located?

Accepted Answer

Hotels are located in key tourist and business regions of Ukraine — Odesa, Bukovel, Lviv, Bila Tserkva, Lutsk, Mykulychyn, Polyana, Kyiv region and even Bali.

Question 3

How can I find out about new properties or special offers?

Accepted Answer

Follow the updates on our website and social networks - there we are the first to share news.
And to receive them first and have access to exclusive bonuses - join our loyalty program Ribas Club.

Question 4

Can I bring pets?

Accepted Answer

We are Pet Lovers, we love your furry friends and are always happy to see you at Ribas Hotels.

Question 5

How to book a room?

Accepted Answer

Choose the hotel you like on the website and book online. Or our reservation department will be happy to help you by phone at 068 880 07 56 or in any convenient messenger.

Question 6

When is check-in and check-out possible?

Accepted Answer

Standard check-in is from 14:00, check-out is until 12:00, however, we recommend that you check the rules of each hotel individually. This information will be included in the booking confirmation.

Question 7

Can I change the date or cancel my reservation?

Accepted Answer

To change the date or cancel your reservation, contact the reservations department by phone at 068 880 07 56 or in any convenient messenger.

Question 8

Are there extra beds or cribs available?

Accepted Answer

Cribs or extra beds may be available upon request, depending on the hotel. Children under 5 years old can stay for free without an extra bed.

Question 9

What amenities are available in the room?

Accepted Answer

Room amenities or services may vary depending on the hotel or room category. We recommend that you check the list of services on the page of your chosen hotel. The only thing that remains the same is our care.

Question 10

Is breakfast included in the price?

Accepted Answer

Some hotels already include breakfast in the price, while others offer it as an additional option. You can find all the details on the hotel page or when booking.

Question 11

Where can I eat?

Accepted Answer

Most hotels offer breakfast and a restaurant or bar. Meal formats may vary, so we recommend checking the details on the selected hotel page.

Question 12

Can I order meals in advance when booking a room?

Accepted Answer

Yes, many hotels allow you to add breakfast or other meal options when you book. We recommend choosing a rate with meals to make your stay even more comfortable.

Question 13

Is there a children's menu?

Accepted Answer

Some hotels have a children's menu or special dishes for children. It depends on the concept of the establishment, so we recommend checking the information on the hotel's website. For our part, we always try to create the most comfortable conditions for the whole family.

Question 14

Are there conference rooms or business services?

Accepted Answer

Some hotels offer conference rooms and business services, including event planning and technical support. We will always try to help and find the best solution for your event - details are available on the selected hotel page.

Question 15

Can I get an invoice or corporate bill?

Accepted Answer

Of course! When booking or making a request, please discuss your preferred payment method with your manager.

Question 16

Are there special conditions for long-term stays (Longstay)?

Accepted Answer

Some properties offer favorable rates for stays of several days or more — please check when booking.

Question 17

Are there special conditions for corporate clients?

Accepted Answer

Ribas Hotels offers individual conditions for companies, corporate rates, and long-term stays for employees on business trips.

Question 18

What is a loyalty program «Ribas Club»?

Accepted Answer

We have created a loyalty program for you — Ribas Club — as a way to thank you for choosing our hotel network and to make your future travels even more enjoyable.

From now on, for every day you spend at our hotels, we reward you with bonuses.

Question 19

How the program works?

Accepted Answer

Starting from your 3rd stay, after paying for accommodation at any of our hotels, bonuses are automatically credited to your account.
The number of bonuses awarded depends on your membership level.

Question 20

Membership Levels:

Accepted Answer

Pink – from 3 to 5 stays: 10% of the amount spent is credited as bonuses. Blue – from 6 to 20 stays: 15% of the amount spent is credited as bonuses. Purple – from 21 stays: 20% of the amount spent is credited as bonuses

Question 21

How can you use your bonuses?

Accepted Answer

You can use the accumulated bonuses for services or accommodation in our hotel network. For detailed information, we recommend that you read our Telegram bot.

Question 22

What other benefits does the program offer?

Accepted Answer

Hotel compliment upon your first use of bonuses. Benefits when moving to a new level. For Purple level
access to certain events organized by Ribas Hotels Group, either free of charge or at a discounted rate.

Question 23

Which hotels participate in the loyalty program?

Accepted Answer

The loyalty program applies to all hotels in our network without exceptions.
At Ribas Duke and Ribas Rooms Bila Tserkva, your loyalty level equals the size of your discount.