Frequently Asked Questions - Ribas Hotels Group

Question 1

What is Ribas Hotels?

Accepted Answer

Ribas Hotels is a chain of hotels and aparthotels throughout Ukraine, including properties in Odessa, Bukovel, Lviv, Bila Tserkva, Lutsk, and other cities, as well as resort, city, and glamping locations.

Question 2

Where are Ribas Hotels located?

Accepted Answer

The hotels are located in key tourist and business regions of Ukraine — Odessa, Bukovel, Lviv, Bila Tserkva, Lutsk, Mukachevo, and others.

Question 3

How can I find out about new properties or special offers?

Accepted Answer

The information is published on the official website of the chain and on the social media pages of Ribas Hotels Group.

Question 4

Can I bring pets?

Accepted Answer

We are Pet Lovers, we love your furry friends and are always happy to see you at Ribas Hotels.

Question 5

How to book a room?

Accepted Answer

You can book a room online on the website by selecting the dates and room type, or call the support service — a manager will help you with the booking.

Question 6

When is check-in and check-out possible?

Accepted Answer

Check-in is usually from 2:00 p.m., check-out is until 12:00 p.m.

Question 7

Can I change the date or cancel my reservation?

Accepted Answer

Yes, provided you notify us by a certain time (often by 2:00 p.m. the day before arrival). Late changes may incur penalties.

Question 8

Are there extra beds or cribs available?

Accepted Answer

Cribs or extra beds may be available upon request, depending on the hotel. Children under 5 years old can stay for free without an extra bed.

Question 9

What amenities are available in the room?

Accepted Answer

Most rooms have Wi-Fi, a TV, climate control, a bathroom, and other basic amenities; some properties offer a minibar, safe, and work desk.

Question 10

Is breakfast included in the price?

Accepted Answer

Some places (like Ribas Karpaty) have breakfast included in the room rate. It can be different at each hotel.

Question 11

Where can I eat?

Accepted Answer

Some hotels have a restaurant/café on site, while others are close to local cafés or restaurants.

Question 12

Can I order meals in advance when booking a room?

Accepted Answer

Yes, in many hotels, meals can be added during booking or arranged directly with the manager after confirming the reservation.

Question 13

Is there a children's menu?

Accepted Answer

Hotels with a restaurant or café may offer meals for children. The availability of a children's menu depends on the specific property.

Question 14

Are there conference rooms or business services?

Accepted Answer

Yes, some properties (such as Ribas Rooms Bila Tserkva) offer conference rooms, collaboration areas, and business services.

Question 15

Can I get an invoice or corporate bill?

Accepted Answer

Yes — payment details and invoices are usually provided upon request to customer service when booking.

Question 16

Are there special conditions for long-term stays (Longstay)?

Accepted Answer

Some properties offer favorable rates for stays of several days or more — please check when booking.

Question 17

Are there special conditions for corporate clients?

Accepted Answer

Ribas Hotels offers individual conditions for companies, corporate rates, and long-term stays for employees on business trips.