Frequently Asked Questions - Ribas Hotels Group

Question 1

What is Ribas Hotels?

Accepted Answer

Ribas Hotels is a chain of hotels and aparthotels throughout Ukraine, including properties in Odessa, Bukovel, Lviv, Bila Tserkva, Lutsk, and other cities, as well as resort, city, and glamping locations.

Question 2

Where are Ribas Hotels located?

Accepted Answer

The hotels are located in key tourist and business regions of Ukraine — Odessa, Bukovel, Lviv, Bila Tserkva, Lutsk, Mukachevo, and others.

Question 3

How can I find out about new properties or special offers?

Accepted Answer

The information is published on the official website of the chain and on the social media pages of Ribas Hotels Group.

Question 4

Can I bring pets?

Accepted Answer

We are Pet Lovers, we love your furry friends and are always happy to see you at Ribas Hotels.

Question 5

What is Ribas Club?

Accepted Answer

The Ribas Club loyalty program is our way of thanking you for choosing our hotel chain and making your future travels even more enjoyable. For every day you stay at our hotels, we reward you with bonuses. Learn more about the loyalty program in our Telegram bot @Ribas_Club_bot.

Question 6

How to book a room?

Accepted Answer

You can book a room online on the website by selecting the dates and room type, or call the support service — a manager will help you with the booking.

Question 7

When is check-in and check-out possible?

Accepted Answer

Check-in is usually from 2:00 p.m., check-out is until 12:00 p.m.

Question 8

Can I change the date or cancel my reservation?

Accepted Answer

Yes, provided you notify us by a certain time (often by 2:00 p.m. the day before arrival). Late changes may incur penalties.

Question 9

Are there extra beds or cribs available?

Accepted Answer

Cribs or extra beds may be available upon request, depending on the hotel. Children under 5 years old can stay for free without an extra bed.

Question 10

What amenities are available in the room?

Accepted Answer

Most rooms have Wi-Fi, a TV, climate control, a bathroom, and other basic amenities; some properties offer a minibar, safe, and work desk.

Question 11

Is breakfast included in the price?

Accepted Answer

Some places (like Ribas Karpaty) have breakfast included in the room rate. It can be different at each hotel.

Question 12

Where can I eat?

Accepted Answer

Some hotels have a restaurant/café on site, while others are close to local cafés or restaurants.

Question 13

Can I order meals in advance when booking a room?

Accepted Answer

Yes, in many hotels, meals can be added during booking or arranged directly with the manager after confirming the reservation.

Question 14

Is there a children's menu?

Accepted Answer

Hotels with a restaurant or café may offer meals for children. The availability of a children's menu depends on the specific property.

Question 15

Are there conference rooms or business services?

Accepted Answer

Yes, some properties (such as Ribas Rooms Bila Tserkva) offer conference rooms, collaboration areas, and business services.

Question 16

Can I get an invoice or corporate bill?

Accepted Answer

Yes — payment details and invoices are usually provided upon request to customer service when booking.

Question 17

Are there special conditions for long-term stays (Longstay)?

Accepted Answer

Some properties offer favorable rates for stays of several days or more — please check when booking.

Question 18

Are there special conditions for corporate clients?

Accepted Answer

Ribas Hotels offers individual conditions for companies, corporate rates, and long-term stays for employees on business trips.

Question 19

What is a loyalty program «Ribas Club»?

Accepted Answer

We have created a loyalty program for you — Ribas Club — as a way to thank you for choosing our hotel network and to make your future travels even more enjoyable.

From now on, for every day you spend at our hotels, we reward you with bonuses.

Question 20

How the program works?

Accepted Answer

Starting from your 3rd stay, after paying for accommodation at any of our hotels, bonuses are automatically credited to your account.
The number of bonuses awarded depends on your membership level.

Question 21

Membership Levels:

Accepted Answer

Pink – from 3 to 5 stays: 10% of the amount spent is credited as bonuses. Blue – from 6 to 20 stays: 15% of the amount spent is credited as bonuses. Purple – from 21 stays: 20% of the amount spent is credited as bonuses

Question 22

How can you use your bonuses?

Accepted Answer

You can use your accumulated bonuses for any services or accommodation within our hotel network. You can stay in our hotels using bonuses for up to 3 nights per month. If you don’t use your accumulated bonuses, they do not expire. Bonuses are credited and displayed in your Telegram bot.

Question 23

What other benefits does the program offer?

Accepted Answer

Hotel compliment upon your first use of bonuses. Benefits when moving to a new level. For Purple level
access to certain events organized by Ribas Hotels Group, either free of charge or at a discounted rate.

Question 24

Which hotels participate in the loyalty program?

Accepted Answer

The loyalty program applies to all hotels in our network without exceptions.
At Ribas Duke and Ribas Rooms Bila Tserkva, your loyalty level equals the size of your discount.
In these two hotels, you cannot pay with bonuses; instead, they are automatically converted into a discount.