Ribas Hotels and Le Silpo have launched "Pet Check-in": a hotel reception for four-legged guests has opened in Odesa.

Travel calls for new solutions because your pet is a fully-fledged member of the family. Ribas Hotels is introducing Pet Check-in to make preparing for a holiday comfortable for everyone. It is a unique combination of high-quality urban service and exceptional hotel hospitality in one space. You can experience the level of our service even before booking a room. We aim to make every stage of your holiday clear and enjoyable for your four-legged traveller.

Many pet owners feel anxious before travelling due to a lack of convenient facilities. We minimise this stress by creating conditions that help furry friends adapt to new surroundings. You will experience the atmosphere of our hotel long before your actual arrival. Our collaboration with Le Silpo has allowed us to go beyond conventional rooms and standard procedures. This is a complete space for interaction between people and their loyal four-legged companions in a relaxed setting.

How Pet Check-in works in detail

The Pet Check-in desk has been designed with all the needs of furry visitors in mind. Its ergonomic height allows the animal to see the person they are talking to. The absence of sharp corners ensures safety while actively exploring the space. A soft bed is located nearby, allowing pets to rest while all the documents are being completed.

The animal gets used to the surroundings and unfamiliar sounds at a relaxed pace. The process simulates a real hotel procedure in our pet-friendly hotel, where calm prevails. The owner receives a keepsake key card, while the animal receives its first signs of attention. Our staff devote as much time as possible to getting to know each visitor in a friendly way. We use positive reinforcement to create an atmosphere of trust.

We watch dogs and cats take an interest in the interior and reception elements. This is the best reward for our joint efforts and professional work. Every detail of the space is designed to ensure your pet’s comfort and calm. Bright colours and safe materials create a sense of play and celebration. Interaction with the staff helps relieve the animal’s tension before a long journey.

You receive more than just a basic service: you gain confidence in a successful journey ahead. We carefully tested every scenario for welcoming our furry guests. You will appreciate the convenience and thoughtful design of the service from the very first minute of your visit. Our administrator will explain the accommodation rules in an accessible way. This is important for helping your pet adapt to the hotel atmosphere and new behavioural expectations. We pay attention to every detail, from the height of the desk to the quality of the bed’s materials.

What is included in the signature Pet Welcome Bag

The Pet Welcome Bag has been developed as a basic tool for comfortable travel in any direction. We have considered the individual needs of both active dogs and calmer cats. The pack contains items that make everyday life in a hotel room much easier during a holiday. The centrepiece of the set is a signature treat made exclusively from natural, wholesome ingredients.

We have also added hygiene products for walks in an unfamiliar city. This completely eliminates the need to look for a pet shop immediately after checking in. Each item in the set was selected by our specialists with the animal’s health in mind. You will appreciate the ergonomic packaging and the quality of the eco-friendly materials used.

Useful items every furry guest receives:

• Organic treats for training and quick snacks during a long journey.
• Branded hygiene bags for convenient and quick clean-up after walks.
• A detailed information booklet about the best pet-friendly locations near our hotels.
• A collapsible silicone water bowl that takes up minimal space in your suitcase.
• A stylish collar accessory for easily identifying your traveller in a crowd.
• Antibacterial wet wipes for gently cleaning paws after outdoor activities.
• A special chew toy to help relieve stress and anxiety during the journey.

The set represents genuine care for every guest, regardless of size. Your pet deserves high-quality service and the team’s special, personalised attention. We constantly update the contents of the set based on feedback from our clients. You can be confident in the safety and high quality of every item included. This is our way of saying “welcome” to the smallest travellers in the Ribas Hotels network.

Why we chose this format of interaction

The philosophy of Ribas Hotels is based on creating equal conditions for every member of your family. At our hotel, we do not draw a line between the comfort of a person and that of their pet. Our pop-up reception is an innovative step towards openness and friendly interaction with guests. Working together with Le Silpo demonstrates our move beyond the boundaries of traditional hospitality.

Service can be present anywhere when there is a sincere desire to make the world more convenient for animals. We believe that initiatives like these are actively changing the overall travel culture in Ukraine. Visiting the location gives owners an opportunity to quickly relieve their pet’s stress. You receive professional advice from our specialists on preparing for a future trip.

This is a wonderful opportunity to become an active part of the large pet-friendly community in your city. We have seen how enthusiastically guests respond to the opportunity to involve their pets in “adult” processes. It is fun, informative and incredibly cute for everyone around. We are always delighted to see the genuine smiles and bright-eyed looks of our four-legged friends.

Every meeting inspires us to achieve new professional goals and develop exciting service innovations. We want every hotel in our network to be associated with complete peace of mind. This applies to booking, accommodation and every other stage of the service during your journey. We are constantly improving our internal standards to ensure flawless guest comfort. Your feedback after a visit helps us become better every day and deliver results.

Preparing for a holiday: tips for pet owners

Travelling together requires a well-planned approach to logistics and everyday needs on the road. It is important not only to book a hotel but also to prepare your pet psychologically for the changes ahead. Start getting your pet used to a carrier or car seat several weeks before departure. Put together a first-aid kit, making sure to consult a vet about potential issues during a long journey.

The familiar scent of bedding from home will help your pet adapt more quickly to a new room. Do not overlook their favourite toys, as they provide a reliable source of stability for your pet. Follow these simple recommendations to ensure a safe and easy journey:

1. Check the validity of all vaccinations in advance and make sure your pet has an international veterinary passport.
2. Prepare enough of your pet’s usual food for the first few days at the new hotel.
3. Get your pet used to a harness or collar if you are planning long, active walks around the city.
4. Ensure constant access to clean drinking water at every stop along your route.
5. Take a clear photo of your pet so you have a recent image in case they go missing.
6. Consult experienced specialists about calming products if your pet finds travelling difficult.

We are always ready to provide full support with accommodation in our rooms. Our team knows which conditions are best for animals of different ages and temperaments. We take great care to ensure that every corner of the room is safe and as comfortable as possible. You can be completely confident in our professional preparation for welcoming guests.

Animals are highly sensitive to your confidence when their familiar surroundings change. If you remain calm, your pet will also feel comfortable in the new hotel environment. We create a setting where you can both relax peacefully after a long journey. Do not be afraid to take your furry friend on adventures around the world with Ribas Hotels.

Interactive zones and service

We invite everyone interested to visit our interactive space today. It is a unique opportunity to see a new level of care for animals with your own eyes. You will learn plenty of useful information about accommodation rules and receive pleasant gifts from our partners. We have put a great deal of effort into making this experience as comfortable as possible for you.

We hope our Pet Check-in will become your favourite meeting place before a holiday. Do not put off preparing for the best moments of life together. See you in Odesa, where we will be delighted to welcome every guest. We believe in developing a travel culture and are ready to share this vision with you.

Contacts: Location: Le Silpo, Odesa, 24b Henuiezka Street. Project launch date: 25 September.