Privacy Policy

This Privacy Policy applies to https://ribas.ua/

This privacy policy of Ribas Hotels Group (hereinafter referred to as the "Policy") applies to LLC "Ribas Hotels Group" and to all entities united under the "Ribas" brand.

This website is managed by LLC “Ribas Hotels Group” (code: 41705427) with the legal address: 65026, Ukraine, Odessa region, Odessa, Deribasivska Street, 3, apt. 4; correspondence address: Ukraine, Odessa region, Odessa, Gagarin Avenue, 25, office 558; contact phone: +38 (068) 880 07 56 (hereinafter - Ribas Hotels Group).

Terms and Definitions 

Website (hereinafter referred to as the "Site") - an informational resource on the Internet, located at http://ribas.ua/, containing textual, graphical, and other information that is perceived as a whole and is supported by a complex of systemic software tools. 

User - any natural person who has ever accessed the Site and has reached the age permissible for acceptance. 

Third Party - any person, other than the subject of personal data, the owner or manager of the personal data database, and the authorized state body for the protection of personal data, to whom the owner or manager of the personal data database transmits personal data. 

Personal Data - information or a set of information about the User, which is identified or can be specifically identified. 

Services (Site services) - any services that are offered on the Site.

Purpose of Personal Data Processing 

All data is necessary for the formation and registration of room bookings and additional services of the chosen accommodation facility, as well as for making advance payments or full payments for the booked rooms and additional services.

The mentioned personal data is used by Ribas Hotels Group exclusively for the purpose of providing an efficient, comfortable, and convenient service for online booking of rooms (services) at the selected accommodation facility.

Confidentiality 

Ribas Hotels Group guarantees the confidentiality of all information provided by the User during the booking of rooms (services).

Ribas Hotels Group does not disclose or transfer personal data to third parties.

Ribas Hotels Group has the right to transfer personal data of the user only for the purposes of ensuring the booking process and subsequent processing of the reservation, including for accounting and reporting documentation in accordance with the Tax Code of Ukraine, and the Law of Ukraine "On Tax Accounting and Financial Reporting in Ukraine".

It is not considered a violation for Ribas Hotels Group to provide personal data to accommodation facilities and third parties acting under contract with Ribas Hotels Group, to fulfill obligations to the User.

Use, Storage, Processing, and Disclosure of Personal Data 

Ribas Hotels Group is obligated to collect certain data, including name/surname, address, and payment information for processing bookings. In cases of refusal to provide the necessary information, Ribas Hotels Group cannot process the booking.

The storage of booking information is carried out on a protected server of Ribas Hotels Group, which prevents loss, theft, unauthorized destruction, distortion, forgery, and copying of information.

Such storage of personal data complies with international and national standards.

Personal data is not stored longer than necessary for the purpose for which such data is stored.

Ribas Hotels Group applies the Law of Ukraine "On the Protection of Personal Data," as well as the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 "On the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of Such Data, and repealing Directive 95/46/EC (General Data Protection Regulation)" to the extent required of Ukrainian business entities for processing the personal data of citizens of the European Union when providing services by Ribas Hotels Group.

Ribas Hotels Group may disclose information in the following cases: 

● in accordance with the requirements of current legislation; 

● in response to the demands of the government or state authorities; 

● in accordance with the requirements of the judicial process; 

● as a means of protecting the rights, confidentiality, security, or property of Ribas Hotels Group, site visitors, guests, employees, or the public; with the purpose of protecting its rights or reducing potential damages.

Use of Cookies To provide quality services for online booking, Ribas Hotels Group stores cookies on the user's computer and subsequently uses them. Ribas Hotels Group ensures that no advertising service has access to the cookies used for organizing the booking process. We keep track of information about your IP address and browser type, which can be used to detect errors in the system, instances of fraud, or unlawful actions. This information is not used to identify the client's identity.

Ability to Edit and Delete Personal Data 

Please carefully check the accuracy of the information entered. If the personal details entered by the User are incorrect, Ribas Hotels Group will make changes upon request. To do this, you need to contact Ribas Hotels Group using the contact details listed on the website. Please note that in the event of a booking cancellation through the system, the User's personal information is stored in the database. The User may at any time contact Ribas Hotels Group with a request to delete personal data from the database.

Security of Access to Personal Data

Ribas Hotels Group employs widely accepted technological and operational standards for the protection of information and personal data against loss, misuse, alteration, or destruction.

Access to personal data is not provided to a third party if the said party refuses to undertake the obligations to ensure compliance with the requirements of the Law of Ukraine "On the Protection of Personal Data" or is unable to ensure such compliance.

Changes to the Privacy Policy

 Ribas Hotels Group reserves the right to review the Privacy Policy at any time. The previous terms and conditions will be automatically replaced with the new version, which will immediately apply to Users. To receive information about possible changes and updates, it is recommended that Users regularly review the Privacy Policy.

Receiving Marketing Materials

 Ribas Hotels Group may use personal data to offer Users the highest level of service they expect, to manage loyalty programs, and to conduct direct marketing and sales initiatives.

If the User has provided their contact information (mailing address, email address, phone number), Ribas Hotels Group may inform them according to their preferences and consent about products and services, or invite the User to events via email, online advertising, social networks, by phone, through text messaging services (including SMS and MMS), push notifications, messages in mobile apps, through call centers, and other means.

If the User no longer wishes to receive letters and offers, they should inform Ribas Hotels Group of this using the contact details provided on the Website.