Imagine a typical situation for a modern traveller. You have already checked out of your room at Ribas Duke by eleven in the morning, while your train does not depart until late in the evening. The city beckons with its streets, sea air and cosy cafés. However, dragging a heavy suitcase to Deribasivska Street or the seaside is hardly the best idea. Fortunately, guests of our hotel can now use the Free Hands service. It is the perfect way to make your final day in Odesa easy and carefree.

We know how important it is to preserve pleasant impressions right up to the moment of departure. Instead of spending time looking for a luggage storage facility or standing in queues at the station, you simply leave your belongings at reception. This saves at least 60 minutes that you can devote to a delicious lunch or a walk. Your belongings will travel home separately, while you remain free. This is the kind of comfort you deserve to experience during every holiday.

Why guests choose to send their belongings directly from the hotel

Travelling with a large amount of luggage always creates a certain psychological discomfort. You are constantly thinking about the safety of your bag during lunch. You spend energy carrying it between locations. You worry about complicated logistics all the way to the airport or railway station. Our service removes this burden, allowing you to focus on the experience. It is a worthwhile investment in your own peace of mind before the journey home.

Your departure time often does not match your transport schedule. You become more mobile. Now you can visit several locations without extra luggage. This significantly reduces the risk of leaving personal belongings in a taxi or waiting area. Your luggage is reliably protected by our logistics scheme. It is a true lifesaver for the modern traveller who values their time.

Here are the main benefits of using a delivery service during your holiday:

• Saving time during active walks around the city.
• No physical fatigue from carrying suitcases.
• Guaranteed safety thanks to direct handover to the courier.
• Flexibility: you receive your luggage at a convenient time.
• Simple booking that takes just three minutes.
• The opportunity to plan your day without being tied to the hotel.
• Convenience for families with children and lots of luggage.
• Eliminating the risk of belongings being damaged on public transport.
• Transparent parcel tracking through the operator’s official app.
• No need to search for luggage storage facilities across the city.
• The opportunity to send gifts from Odesa straight home.
• Priority processing of your shipments by our partners.

This significantly changes the format of your usual holiday. You no longer watch the clock anxiously. Your belongings are already on their way to you. They are waiting at a safe destination point.

How to use the service: step-by-step guide

We have made the process as clear as possible for every guest. You do not need to study complicated instructions or fill out piles of paperwork. Everything is based on the simple digitalisation of the process. Following these steps ensures that your belongings will be delivered home without delays. Be careful when entering your details in the form on your smartphone.

To arrange delivery, simply follow these instructions:

1. Go to the reception desk and find our QR code.
2. Scan it with your smartphone and select the required delivery city.
3. Speak to the administrator to receive a special tag.
4. Write the last 4 digits of your parcel number on the tag.
5. Securely attach the tag to the handle of your bag or suitcase.
6. Hand your belongings to the administrator for subsequent handover to the courier.

Once the booking is complete, you will receive confirmation on your phone. It is important to check that the details in the form are correct. Then the logistics network will operate flawlessly. The administrator will always help if you have any questions. We are always here to support you and ensure your comfort.

Options for receiving your luggage in your city

Flexibility is the main advantage of working with Nova Poshta. You can choose a way to receive your shipment that fits perfectly into your schedule. This allows you to avoid waiting for couriers if you are busy during the day. Delivery options provide full control over the process of receiving your belongings. You choose the format that is most convenient for you.

We offer the following flexible collection options:

• By courier straight to your flat door.
• At the nearest branch in your area.
• At a parcel locker operating 24/7.
• At a collection point with a large terminal.
• With redirection to another branch via the app.

You can change the delivery location even after dispatch. This is very convenient if your plans unexpectedly change while you are travelling. Your belongings travel with you, but do not weigh you down. Logistics become completely invisible. You receive your things exactly when you need them.

Handling unusual situations

Questions sometimes arise about dimensions or delivery times. For example, if your suitcase has non-standard dimensions, it is important to inform the administrator. In such cases, our specialists will help you arrange the shipment correctly. Do not worry if you are using the service for the first time. We will explain everything and suggest the best option.

Sometimes guests forget to specify the correct branch. There is no need to panic over such minor details. You can always open your mobile app. There, you can change the delivery details yourself using the consignment note number. If you do not know where to send the shipment, choose a parcel locker. This will allow you to collect your belongings at any time of day.

We strive to make every detail of your stay perfect. If packing is causing you stress, simply take a breath. Our service exists for your peace of mind. We do not distract you with technical details. Travel light, and we will take care of your belongings.

Creating new standards for a comfortable holiday

By entrusting your luggage to our administrators, you gain complete freedom of movement. This is a feeling worth trying at least once. Odesa deserves to be enjoyed to the fullest. Every minute without a heavy suitcase is a new opportunity. Travelling without extra baggage is becoming the new standard for guests of Ribas Duke.

We care about your comfort and peace of mind. Every piece of feedback you share helps us improve the service. Try this opportunity during your next visit. You will be pleasantly surprised by the result. Do not put your own comfort off until later.

Explore the delivery options available when checking out in advance. We are always ready to make your stay cosy. Return home with pleasant memories. We look forward to welcoming you back to Odesa.